1. Introduction

At Smoke Edge, we strive to ensure your satisfaction with our products. If you are not completely satisfied with your purchase, please review our Return and Refund Policy for details on how to return items and request a refund.

2. Return Eligibility

To be eligible for a return, your item must:

• Be unused, unopened, and in its original packaging.
• Be returned within [30] days of the purchase date.
• Not be a final sale item, which includes clearance or promotional products.

3. Return Process

To return a product:

1. Contact Us: Notify us via email at discounteddealstores@gmail.com or phone at +92 339-0488675 to request a return authorization. Include your order number, reason for return, and a description of the item.
2. Pack and Ship: Return the item(s) in its original packaging. Ensure the package is securely sealed to prevent damage during transit.
3. Shipping Costs: Customers are responsible for return shipping costs unless the item is defective or incorrect.

4. Refund Process

Once we receive and inspect the returned item:

• Approval: We will notify you via email regarding the status of your refund.
• Refund Issuance: If approved, a refund will be processed to your original payment method within [7-10] business days. Note that processing times may vary depending on your bank or payment provider.

5. Exchanges

Currently, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired product.

6. Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately. Provide details of the issue and include photos if possible. We will arrange for a replacement or issue a refund based on your preference.

7. Non-Returnable Items

The following items are not eligible for return:

• Opened or used e-liquids and nicotine products.
• Items marked as non-returnable or final sale.

8. Contact Us

For any questions or concerns about our Return and Refund Policy, please reach out to us at:

• Phone: +923392220786
• Email: smokeedge.online@gmail.com